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Jim Sturm and Alvin Crosson, OwnersThe philosophy is particularly important in an industry where customers can sometimes feel disconnected from the contractor once a project begins. Level One Paving takes the opposite approach. It spends time explaining what needs to be done, what the customer can expect, and why a particular solution makes sense.
Chief Administration Officer Blake Sturm says the company has deliberately made people a central part of how it operates. Its three core values are integrity, relationships, and positivity. In practice, those values mean choosing what is right over what is easy, putting people first, and looking for solutions instead of problems. “Asphalt is what we do, but people are who we serve,” says Sturm. “We want to treat others as we would want to be treated.”
Looking Beyond the Surface
Level One Paving works primarily with municipal and private-sector customers, with asphalt paving forming the heart of its business. Concrete and stabilization round out its three main service areas.
Stabilization is especially relevant in the Dallas-Fort Worth market. Local soil conditions can create serious challenges for pavement and property owners. Instead of automatically recommending an overlay, Level One Paving examines what is happening beneath the surface and determines whether cement or lime stabilization may offer a better long-term answer.
The willingness to examine the actual problem also applies to customer expectations. Sturm notes that some customers approach the company after previous experiences in which the communication did not match the finished work. Level One Paving tries to prevent that disconnect by explaining the project before crews arrive.
Customers are not simply told how many tons or loads will be involved. They are walked through what the team expects to do at the property and what the process will look like.
Keeping the Conversation Going
Communication remains part of the job after the estimate is delivered. The company aims to respond to inquiries and follow-ups within 24 to 48 hours. Technology has helped tighten that process. Online requests can immediately alert key team members, while AI tools help the office respond more quickly.
Once work begins, a dedicated team member stays involved in project communication through completion. The same structure applies whether the project is large or small.
The approach appears to be working. Level One Paving estimates that 75 to 80 percent of its business comes from repeat customers. For the company, that number represents more than repeat contracts. It reflects customers returning because they know what kind of experience to expect.
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Asphalt is what we do, but people are who we serve.
The approach appears to be working. Level One Paving estimates that 75 to 80 percent of its business comes from repeat customers. For the company, that number represents more than repeat contracts. It reflects customers returning because they know what kind of experience to expect.
Making Values Practical
The company does not leave its values on a wall. It organizes its relationships around four key alignments: its team, partners and suppliers, municipal customers, and private customers. Those relationships provide a framework for hiring, training, feedback, and day-to-day decisions.
The company also has a structured three-phase interview and onboarding process and a developed safety program. Several of its earliest employees have remained with the business for 15 years, providing experience that newer employees can learn from.
The continuity matters as Level One Paving grows. The company is focused on replicating the practices that have worked while continuing to improve its processes.
Looking Ahead
North Texas continues to grow, and Level One Paving sees opportunities alongside that growth. The company is also paying attention to the increasing role of AI in construction, including its potential applications in equipment and field operations.
Yet technology will not replace the personal interaction that defines its approach. Level One Paving wants to use new tools without losing the human connection that customers value.
Named a Top Asphalt Paving and Pavement Construction Services 2026, Level One Paving is moving forward with the same principle that has shaped its work: build the pavement well, but build the relationship just as carefully.
For a company in the paving business, that distinction may be what keeps customers coming back.
What Lies Beneath a Successful Paving Project
An asphalt overlay can restore the appearance of a parking lot without correcting the conditions that caused its deterioration. For property owners and municipal agencies managing pavement budgets, that distinction can determine whether a repair lasts or leads to another round of construction. Soil movement, drainage conditions and repeated traffic loads complicate decisions about how much work is necessary. Choosing an asphalt paving contractor requires more than comparing prices per ton. The proposed treatment must correspond to the actual condition of the pavement.
Subgrade stability deserves particular attention in areas where expansive soils contribute to pavement movement. Surface cracking may indicate deterioration within the asphalt, but it can also reflect problems beneath it. Applying another layer without addressing the underlying cause risks repeating the expense. A contractor should assess the existing pavement and explain when resurfacing is appropriate versus when stabilization or reconstruction is warranted. Cement and lime stabilization may be considered where soil conditions justify treatment, although the appropriate method depends on site characteristics.
The distinction matters during procurement. An overlay can appear less expensive than extensive base preparation, particularly when bids are evaluated against immediate budgets. Yet a lower initial price offers limited savings if premature deterioration requires additional work. Buyers should compare the proposed scope, preparation methods and expected service conditions rather than treating all asphalt estimates as equivalent.
Scope clarity is another source of difficulty. Contractors may describe a project through material quantities while leaving property managers uncertain about how the work will affect access or existing surfaces. A detailed estimate should identify the treatment being proposed and explain the construction process sufficiently for the owner to understand what is included. This is particularly important for commercial properties where paving work can interfere with deliveries or customer access.
Communication becomes more consequential once construction begins. Schedule changes and unexpected site conditions can disrupt arrangements made with tenants or public agencies. A designated project contact helps maintain accountability for updates and decisions. Buyers should examine how the contractor handles communication between estimating and field crews, particularly when the personnel preparing the bid will not supervise the work.
“Level One Paving examines whether an asphalt overlay will address the deterioration or whether cement stabilization is needed to improve the pavement's long-term performance.”
Crew consistency deserves attention beyond the qualifications listed in a proposal. Paving outcomes depend on field execution, including surface preparation and compaction practices. Experienced supervisors matter, but training and safety procedures influence how reliably work is performed across different projects. Established processes for employee onboarding and project oversight can provide useful evidence of how a contractor maintains standards as workloads increase.
Municipal and commercial clients may impose different access restrictions, yet both benefit from predictable communication and a clearly defined construction scope. References from comparable work can help buyers distinguish a contractor's stated approach from its regular practices.
Level One Paving provides asphalt paving and pavement construction services for municipal and commercial properties across North Texas, supported by concrete work and soil stabilization. Level One Paving examines whether an asphalt overlay will address the deterioration or whether cement stabilization is needed to improve the pavement's long-term performance. Its estimating process explains the proposed work and establishes expectations before construction begins. Each project has a designated communication contact, while employee training and a structured safety program support field execution. The company also maintains a stated 24-to-48-hour follow-up target for customer inquiries. For buyers managing pavement deterioration alongside construction schedules, Level One Paving merits consideration for its emphasis on site assessment and communication.
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Asphalt Paving and Pavement Construction Services Info
Q1
What Do Asphalt Paving and Pavement Construction Services Include?
Asphalt Paving and Pavement Construction Services cover the work needed to build, improve and maintain paved surfaces. These services can include asphalt installation, pavement reconstruction, concrete work and soil preparation. The right approach depends on the condition of the site, ground stability, intended use and expected traffic. A proper assessment helps determine whether a project needs a new surface, repairs or work beneath the pavement to support lasting performance.
Q2
How Does Level One Paving Address Different Pavement Challenges?
Level One Paving provides Asphalt Paving and Pavement Construction Services alongside concrete work and soil stabilization. Based in North Texas, the company serves municipal and private-sector customers. Its approach considers the ground beneath the pavement rather than focusing only on the visible surface. In the Dallas-Fort Worth area, where local soil conditions can affect pavement performance, the company evaluates whether cement or lime stabilization may offer a more suitable solution than simply adding an asphalt overlay.
Q3
When Is Soil Stabilization Important in Pavement Construction?
Soil stabilization can help address ground conditions that affect the strength and performance of a paved surface. Before choosing a construction method, the underlying soil must be assessed to identify potential problems. Cement or lime treatment may help improve unsuitable soil, depending on site conditions and engineering requirements. Within Asphalt Paving and Pavement Construction Services, this step can help reduce the risk of building over an unstable base and support better long-term pavement performance.
Q4
What Should Customers Evaluate Before Choosing a Paving Contractor?
Choosing a provider for Asphalt Paving and Pavement Construction Services involves more than comparing estimates. Customers should review the proposed work, the contractor's safety practices, its communication process and how it explains technical recommendations. A clear scope helps customers understand the materials, preparation and work expected at the site. Regular updates also help prevent misunderstandings during construction. Checking how a contractor handles questions, follow-ups and project coordination can provide a clearer picture of the working relationship.
Q5
How Does Level One Paving Maintain Communication During Projects?
Level One Paving builds communication into its delivery of Asphalt Paving and Pavement Construction Services. The company aims to respond to inquiries and follow-ups within 24 to 48 hours, using online request alerts and AI tools to help its office respond promptly. During a project, a dedicated team member manages communication through completion, regardless of project size. The company also estimates that 75 to 80 percent of its business comes from repeat customers, reflecting the role of ongoing customer relationships in its operations.
Q6
How Can Asphalt Paving and Pavement Construction Services Support Long-Term Value?
Well-planned Asphalt Paving and Pavement Construction Services consider the condition of the ground, the choice of materials and the needs of the finished surface. Addressing underlying problems before paving can help avoid solutions that do not suit the site. Clear project planning and consistent communication also help customers understand the work and manage expectations. Safety practices, experienced teams and appropriate construction methods contribute to reliable project delivery, while ongoing assessment helps determine which improvements best fit the property's needs.
